2015 started off with a much needed family vacation – a time for my spousepreneur and I to recharge our batteries and reset for the year ahead. As the saying goes, timing is everything. When we returned from vacation, we […]
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In my teenage years of working in the restaurant industry, I experienced a lot of havoc and chaos. At times, tables were packed, guests were clamoring for my attention, the kitchen was backed up with orders, and there were conflicts […]
A few weeks ago I attended a meeting with myself and some other colleagues from a coaching program I previously attended. I really enjoyed seeing some faces I haven’t seen for a while, and the opportunity to collaborate with the […]
Last night I was chatting with my spouse preneur Douglas about how some of our client relationship strategies in our insurance business were a little “old school”. One in particular was our new client welcome packages. For every new client […]
I strongly believe the results and impact in our family business starts with our own psychology as business owners. We need to be clear about how we can contribute most effectively, based on our strengths, experience, and inner wisdom. With […]
While a long term successful family owned business typically has many advantages such as recurring revenues, long term clients, and clearly defined processes, the downside is that things can get a little bit routine. Selling the same product year over […]
The fallout from client complaints can include cancellations of services, poor word of mouth, online reviews, even lawsuits. For family owned businesses, there is an additional layer of disruption, which is when the expectation versus reality gap comes home to […]
While there were some really great pillars for success in our business, I knew that some friction would inevitably occur when I approached my parents about making some changes. Most of my ideas required additional funding to implement – more […]
For many family business owners, ensuring the success of the business is priority one. Investing time in key relationships, interests, health, education, and personal interests is often sacrificed in order to ensure a flourishing family business. You could say that, […]
While my parents, and later on my husband and I made a point of never arguing or fighting and always putting our best foot forward in our business, the tension at home was often pretty high. Disagreements about decisions being […]
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